{"message":{"orderPaymentUpdate":{"approved":"Your payment was approved. Click here to review it.","declined":"Your payment was declined. Click here to review it.","reviewOrder":"Check"}}}
{"error":{"getCities":"There was a mistake while loading the cities","cityNeeded":"You must select a city","shortcutSchedules":"There was a mistake loading the available schedules","changeShoppingcartSchedule":"There are no available delivery schedules for that day. To change city, you must empty your shopping cart"},"label":{"bestCities":"Most searched","alphabeticCities":"Alphabetic","today":"TODAY","tomorrow":"TOMORROW"},"info":{"changeShoppingcartSchedule":"Select schedule for %date%"}}
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What does the status "Validating payment" mean?

This status means that your order has been received but is subject to confirmation of payment by the banks and credit bureaus.

It is likely that the banking entities will approve or reject the charge in a period of time of less than 5 minutes and a change in the status of approved payment or rejected payment will be made, when this happens, we will notify you by email, by push notification if you have our application or you can also check the status in My Order History.

If the 5 minutes have passed and the status of your order is not updated, please contact us via Whatsapp we're available Mon-Fri from 8 AM to 8 PM and Sat-Sun from 8 AM to 6 PM.

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Customer Service

Have a questions about the service? Contact us via whatsapp. Weekdays from 8:00 AM to 8:00 PM and Weekend from 8:00 AM to 6:00 PM

Call us 1 866 921 9560 |

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